Refund Policy
We want the paid CSV cleanup to deliver the specific file and scope shown before checkout. This policy explains when a refund is available.
Effective July 10, 2026
Eligible requests
Contact us within 7 days of purchase if you were charged more than once for the same job, the paid download cannot be delivered because of an ImageSEOFix error, or the delivered file is unreadable or does not include the paid scope shown at checkout. We may first try to repair or redeliver the file promptly.
What is not refundable
- A change of mind after a usable cleaned CSV was downloaded.
- Problems caused by editing the source or cleaned CSV outside ImageSEOFix, importing without review, or not keeping a backup.
- Requests based on SEO rankings, traffic, sales, or other outcomes that the service does not guarantee.
- Work beyond the displayed starter limit of 100 product image rows.
These limits do not reduce any non-waivable rights available under applicable consumer law.
How to request a refund
Email support from the address used at checkout and include the job ID, purchase date, and a short description of the problem. Do not attach a CSV containing information you do not want included in the support request.
Processing
Approved refunds are returned to the original payment method through Stripe. The time for funds to appear depends on Stripe, the card network, and your bank. We will confirm when the refund has been submitted.